“You don’t really understand people until you hear their life story. If you know their stories, you grasp their history, their hurts, their hopes and aspirations. You put yourself in their shoes. And just by virtue of listening and remembering what’s important to them, you communicate that you care and desire to add value.”
“when a man really desires a thing so deeply that he is willing to stake his entire future on a single turn of the wheel in order to get it, he is sure to win.”
“If you really want to eat, keep climbing. The fruits are on the top of the tree. Stretch your hands and keep stretching them. Success is on the top, keep going.”
“NBA superstar David Robinson remarked, “I think any player will tell you that individual accomplishments help your ego, but if you don’t win, it makes for a very, very long season. It counts more that the team has played well.”
“The use of fashions in thought is to distract men from their real dangers. We direct the fashionable outcry of each generation against those vices of which it is in the least danger, and fix its approval on the virtue that is nearest the vice which we are trying to make endemic. The game is to have them all running around with fire extinguishers whenever there’s a flood; and all crowding to that side of the boat which is already nearly gone under.”
“CHOOSE TO TRUST GOD IN EVERY CIRCUMSTANCE You cannot control everything that happens to you. In fact, most of what happens around you is completely out of your control. But you do have control over two important factors: You control your response, and you control how much you choose to trust God, regardless of your circumstances.”
“This poster in a Nordstrom’s department store once caught my attention: “The only difference between stores is the way they treat their customers.” That’s a bold statement. Most stores would advertise the quality of their merchandise or their wide selection as what sets them apart from the rest. The difference between Nordstrom’s and other stores, according to an employee of the competition, is that other stores are organization-oriented; Nordstrom’s is people-oriented. Their employees are trained to respond quickly and kindly to customer complaints. As a result, according to writer Nancy Austin, “Nordstrom’s doesn’t have customers; it has fans.” A study by TARP, Technical Assistance”
“Gurney’s a romantic,” the Duke growled. This talk of killing suddenly disturbed him, coming from his son. “I’d sooner you never had to kill…but if the need arises, you do it however you can—tip or edge.” He looked up at the skylight, on which the rain was drumming.”
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